INDIA OUTSOURCING COMPANY

DESCRIPTION
We are a young and dynamic company having customers all across USA. We are primarily into BPO areas with focus on mid to small size businesses wanting to utilize the huge cost benefits by having an off shoring strategy. We have a state of art call center with useful features like predictive dialer and automated call router, which maximizes call time and minimizes idle time.

We offer clients integrated, multi-channel communication service to manage all of their customer interactions. Our state-of-the-art Contact Center operates to service customers around the globe. We have team of 50+ professionals with us. We have great expertise in domains like mortgage/travel/insurance/computer hardware back office work, etc.

Our unique model allows us to immediately add and expand our capacity to ensure we meet the ever growing needs of our clients and ensure we deliver quality at lowest cost.

We have people with the specific skill set required which enable us to provide top quality services to our clients and hence helps them to grow their business by leap and bounds.

Training

Management Training:
Managers receive, management training, accent training, US business culture training, presentation skills training, how to facilitate effective meetings, time management, budget management, strategic planning and implementation, communication with subordinates, advanced computer training, and development of effective reporting.

Accent training / English language skills. VnN management team has worked for months with speech pathologists and others to develop a program that addresses specific differences between American and Indian languages. The end result produces a program/ methodology that allow the student to learn techniques that make them more comprehensible to the global ear. It does not change accents but rather neutralizes them. VnN retains experts from this domain to train for this program.

Client Specific Training. Agents are trained to meet the specific requirements of individual clients work. This includes training on the client’s specific computer programs, policies and procedures of the program being addressed, client's corporate culture and codes of conduct. Additionally, depending on the class of customer anticipated, training may be provided on proper etiquette for dealing with the profiled customer.

Our People

“The Best in Class”
Hiring ratios 1:20
Hire to match client's profile
Industry certifications as required
Mostly graduates
Less than 10% annualized attrition

Quality Assurance:
Transaction Monitoring – Agent-level transactions (calls, sales, etc.) are monitored via side-by-side, remote and shadow monitoring methods, real-time coaching/feedback is administered for each transaction monitored. Transaction monitors consist of compliance (federal and state regulatory laws/statutes) and soft/sales skills, scoring the transactions’ “fatal” and “non-fatal” errors and producing appropriate follow-up actions. The QA department works in conjunction with the client to conduct formal gage R&R sessions to ensure calibration to the client’s requirements.

Quality Assurance Reps – VnN India maintains a ratio of 1:10 quality assurance reps to CSRs

Verification Reps – VnN India maintains a ratio of 1:20 verification reps to CSRs

Data Analysis – Multiple resources, by program, are committed to identify trends, inconsistencies, correlations, causations and other statistical relationships within the data provided to and from VnN India to improve future perforance.

SKILLS
Inbound and Outbound Voice Services:
Telemarketing
Customer Service
Reservations/Bookings
Sales Support
Technology Support
Program Management
Order Taking and Tracking
Collections
Warranties

Web-Enabled / Non-Voice:
Electronic Chat
Knowledge Management
Electronic Self-Help
Email Support

LOCATION India - New Delhi, New Delhi EMPLOYEES 20-49 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.