HONDURA OUTSOURCING COMPANY

DESCRIPTION
We operate, Mercury Communications, an international outsourcing nearshore inbound/outbound contact center B2B, B2C and BPO solutions company. We opened the first contact center/call center in the Central American country of Honduras servicing businesses all over the world.

We build relationships one smile at a time. Our objective is to add value to every interaction and business process through a solid, mutually beneficial partnership. We are a seamless extension of our client’s businesses through scalable technology, knowledge, diligence, creative solutions, accuracy, cultural affinity, honesty and integrity.

Please feel free to contact me to discuss a possible business relationship whether it be as a client, consultant, profit sharing sales agent or associate.

The following is my contact information:

Business Email: manfred@mercurycallcenter.com and solutions@mercurycallcenter.com
Website: www.mercurycallcenter.com

I'm looking forwards to hearing from you soon.

Manfred Alvarez
CEO, Mercury Communications
Nearshore Quality Outsourcing B2B, B2B, BPO Solutions

SKILLS
Widespread Contact Center Experience in a Variety of Industries:

- Competitive Local Exchange Carrier (CLEC) Support
- Appointment Setting and Confirmations
- Payments Reminders and Collections
- Telemarketing Campaigns
- Health Insurance Industry
- Online Gaming
- Credit Repair
- Business Consulting

Customer Care Center

Billing Clarifications
Issue Resolution
Customer Notifications
Payment Processing
Welcome Call Programs
Reservations / Event Registrations
Product / Service Inquiry
Fully Integrated Help Desk Services
Multichannel Customer Correspondence Processing
Answering Services
Order Fulfillment Services

Inbound/Outbound Sales

Telemarketing
Appointment Setting and Confirmations
Sales Campaigns
OPT-in email campaigns
Pre Qualifications/Quoting
Up Selling and Cross Selling
New Signups
Repeat purchases
Payment Reminders and Call Collection
Loyalty Clubs Management
Conversion of Inactive Accounts / Customer Reacquisition
Sales training and coaching
Order / Sales Verification
Affiliate / Referral Services
Warranty Renewals

Technical Support

Troubleshooting
Repairs Dispatching
Software Support
PC/server Support
Warranty and post warranty
Web and Graphic Design Services
Web Hosting / Website management
IT Support Service Assessment
Windows and Unix like OS server management
Payment Processing Integration
E-commerce Setup

Software Development
Integration of Online Payment Methods
Tool Development
Online Gaming Software Development

PR, Advertising, Marketing & Branding

Catalog/Literature Requests
Content Writing
Online Advertising
Brand Awareness and Image Surveys
SEO services
Client and leads profiling/segmentation/trends analysis

**CALL US NOW FOR SPECIAL PRICING!! 1 (561) 935-3364

TERMS
Dedicated Staff per Seat or per Hour

Mercury Communications gives you two excellent choices that will deliver the best price savings for a Dedicated Quality Service Contact Center Solution.

The Dedicated Staff Options include the following:

• Unlimited phone support
• Unlimited email support
• Unlimited online chat support
• Fax reception and processing
• Back office support
• Unlimited support for all the business processes of your company.
• Call recording
• Quality monitoring and compliance
• No extra or hidden charges

• Dedicated Staff per Seat:

Do you have a medium to large project? Are you looking to outsource your daily operation so you can focus exclusively on driving new customers to your business? Do you need dedicated staff to take care of every aspect of your business? Pay per seat and get the results you want with substantial savings.

**Flat rate of $575.99 per week per seat.

No overhead, 48 hours of continuous support per seat. No staff rotation, Agents work exclusively for you!

• Dedicated Staff per Hour

Stay flexible, pay by the hour and let us take care of all aspects of your business.

**Flat rate of $12.99 per hour, per agent.

We become experts in your business!!

Pay As You Go

Unsure of how much support you need to outsource? Pay by the minute!! This way, you only pay for the minutes your customers consume. We only get paid when we help your customers.

• 250 minutes: $149.99 each additional minute $0.65

• 600 minutes $329.99 each additional minute $0.60

• 1000 minutes $499.99 each additional minute $0.55

• 2200 minutes $999.99 Each additional minute $0.50

• Plus $50 setup fee

Pay Per Call

Don’t want to worry about time? Then pay per call is for you.

100 calls $299.99 each additional call $3.25

200 calls $549.99 each additional call $3.00

500 calls $1249.99 each additional call $2.75

1000 calls $2249.99 each additional call $2.50

Plus $100 setup fee

LOCATION Hondura - San Pedro Sula, Cortes EMPLOYEES 20-49 YEARS IN BUSINESS 7-10 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.