GUYANA OUTSOURCING COMPANY

DESCRIPTION
Nand Persaud International Communications, Inc. is located at Tain, Port Mourant, Corentyne, Berbice in Guyana South America. It is a subsidiary of Nand Persaud Group, the largest commodities producer and distributor of rice in the Caribbean.

Established in 2002, NPI Communications, Inc. is funded by solely by the Nand Persaud Family and is the second major employer in Berbice.

Prior to its opening on the 26th of August 2002 with 32 employees, that consisted of 26 customer service representatives, and 6 administrative staff, many Berbicians had to migrate to Georgetown, the capital, to find jobs leaving their families behind or were forced to do farming as the employment opportunities in Berbice were limited.

With a population of approximately 100,000 people, region 6 (Berbice) occupies 5.5% of the 12% unemployment rate in Guyana. In 2003 NPI Communications reduced this by 0.2%; we further decreased this figure by 0.5% in the last 1 1/2 year of its operation by employing 150 CSRs with the capability to run 3 shifts at a seating capacity of 265 seats per shift.

NPI Communications mission is to exceed client expectations by providing the highest-quality service in a timely manner. We create long-lasting, prosperous relationships with our clients in order to help them achieve their goals and objectives.

SKILLS
Operating nearshore enables NPI Communications to offer world class service and quality at a fraction of the cost, compared to US call centers. Guyana is an English speaking nation with an economic structure comparable to countries like India. In a multi-channel environment NPI communications strives for quality performance at all levels and to ensure this it has carefully recruited competent and experienced executive and management team from the US as well as locally to provide the highest quality of service to maximize customer satisfaction.

NPI Communications is obsessed with quality and success and accepts nothing but the best. This is instilled from day one with new hires that are given in-depth training, which is divided into separate sections: speech and diction, americanization, accent training and the process/program training. Each section is designed to develop specific skills and understanding of our industry such as: customer service skills, call center concepts, communication skills, telephone etiquette, typing skills, & data entry among many others.

We have standard module format for curriculum development based on client provided information and requirements. And upon completion of each phase the candidate must demonstrate understanding and retention of the course material. A confirmation of learning is administered and a score of 90% or higher plus a 100% accuracy on typing programs must be obtained to be retained as an employee.

When employed, the new hire is then program trained. Program training addresses the specifics of the program, which the agent is to be assigned to. During this portion agents are trained on product knowledge, client specific systems, data requirements, client quality requirements, regulations and policies relevant to the client’s industry, scripting and escalation process. In order to ensure client’s expectations are met we provide a 1 to 10 ratio of management to agent.

TERMS
NPI Communication’s would be pleased to demonstrate their capabilities and assist with any customer care needs you may have. Please feel free to call us for any information you may require.

LOCATION Guyana - Berbice, Region 6 EMPLOYEES 100-499 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.