FIJI OUTSOURCING COMPANY

DESCRIPTION
CYREX Communications is a business processs process outsourcing company that performs its task efficiently and in cost effective way. We have extensive knowledge and expertise in the fields of contact centres, sales coaching and training, accounting services and other backoffice suport services like order processing ,data entry, online linux and asterisk support,etc. We are young and are highly motivated and with the help of our latest and real technologies, we provide solutions that cut through the cutter and are bang on the targets. CYREX has established itself to have simple and dynamic business philosophy; build synergistic relationship which enable growth for our clients and us. It is imperative that our operations team works closely with the clients to understand the critical parameters needed to enable quality service and performance. The management of CYREX has successfully executed a large number of voice and data based campaigns in Australia. We have a operation that is based in Suva Fiji Islands to provide clients with quality and cost-effective services. CYREX is not just a BPO provider, but also a reliable partner who promises to make valuable difference to its clients' business. It is bent on enhancing its partners' competitive advantage and profitability. A medley of cost effective, flexible and viable solutions is what we offer our partners. At no point in time our clients are under the impression that they are outsourcing to us, as, an extended enterprise is the image we portray. Co sourcing and not outsourcing is out motto. With an in depth knowledge of international markets, we promise you significant cost savings, and improve and maintain the quality of service delivery.

SKILLS
One of the main purposes of a CYREX is to provide the interface between you, our client, and your valuable customers. This interface is often based on a business transaction, but we feel that this interaction is NEVER purely transactional.

By partnering with us, we realise that you have entrusted one of your most precious assets with us...your customers!

We are concerned not only with quantity of sales, but also the quality of your customer experience.

At cyrex, our agents are making or answering YOUR telephone calls. And so CYREX agents are trained as if they were working directly for you. We want your customers to be delighted. We want your customers to "spread the word". And we want your customers to return, time and again!

How do we intend to do this?

Well, the first thing we do is select the best people to work for us, and then we provide the environment for them to blossom!

The next part of CYREX's business approach is quite simple:

Training, training, and more training!

Our people receive more training hours per person than any other contact centre in the South Pacific.

Then, we put all of these highly trained and motivated people into a technical environment that can reach your customers at any time of the day or night. Our people are happy to provide service anytime.

But there's more...

The CYREX technical environment is based on VoIP technology. This means that we can offer a many more channels of contact than a traditional PBX system.

We have state-of-the-art ACD, IVR, predictive dialling, voice recording, music on hold with marketing messages, and much more!

We have excellent OCR and ICR softwares that aids in data conversion work. We use SAP systems as our Business relationship Management.

TERMS
We charge lower hourly rate per seat. It starts at $US9.89 $US17 per hour per seat depending on the job load and structured around your business goals. We also operate on performance based model.

There is minimum contract but need to give 30 days in advance for termination to restructure our resources.

LOCATION Fiji - Suva, EMPLOYEES 20-49 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.