EL SALVADOR OUTSOURCING COMPANY

DESCRIPTION
Americatel Call Center delivers access to the resources needed to support our clients' Spanish-language contact center needs.

If you are looking for a Spanish speaking call center, look towards Americatel Call Center to assist your customers with customized solutions for your contact service needs. We help you support and penetrate the ever growing Hispanic market in North America, Europe and Latin America. If you haven’t yet considered creating a focused marketing effort or uniquely providing customer service options to this group of customers, we offer Spanish-only contact representation. If customer acquisition, retention and growth are important to you, now is the time to penetrate and serve the Hispanic market with high quality, professional Spanish-language representation from Americatel Call Center.

Who We Are

Americatel Call Center is part of Grupo Americate, a telecommunications company operating in Central America since 1998. Since its beginnings, Grupo Americatel has successfully operated its own call center, offering contact services such as:

• Technical support
• Telemarketing and sales
• Customer Service
• Help Desk
• Collections
• BPO

In 2007, Grupo Americatel decided to expand its call center operations and offer its experience and expertise in servicing the Hispanic market to third parties.

Americatel Call Center has assembled a very talented and diverse Management Team with significant and successful experience in call centers and related businesses. The team has been in involved in many aspects of call center operations in El Salvador and Guatemala for many years, supporting a very diverse mix of North American and Latin American clients. This broad experience and knowledge allows our team to bring innovative solutions to the table for our diverse existing and future clients.

Americatel Call Center is compliant with all telemarketing laws and legislations applicable in the United States and Central America. We are compliant with all FTC (Federal Trade Commission) legislature regarding contact centers, such as “Do Not Call” and Caller ID display requirements. We are members of the American Telemarketing Association.

SKILLS
Our Services


Americatel Call Center offers incoming calls (inbound) and (outbound) services, adapting each campaign to the particular needs of our clients. The services can be set automatically through an IVR or attended directly by one of our Customer Service Representatives, for those cases where the client prefers to offer a customized service.

The services that Americatel Call Center offers are:

• Customer Service - Through incoming (inbound) campaigns, companies can offer customized service to their clients, via toll-free numbers, email, Chat and Web Site, among others. Customer contacts enter the Service Platform through any of the means mentioned above and receive attention for general information on the company and its products, attention of claims, technical support and order placement.

• Telemarketing - Through the service of outgoing calls (outbound) companies can make a great amount of calls offering their products and services, thus increasing their commercial presence in the market. Among the telemarketing services offered are: Telesales, Customer Satisfaction Surveys and Database updates.

• Collections - This service allows companies to complement their own collection efforts. Service is provided for the data base submitted by the client company through the following type of outbound calls: Due Date reminders, Payment Past Due calls, and Direct Collections.

• Back-office - Companies spend a lot of time and money acquiring customers. Now that the order has finally come in, Americatel CC can streamline your order processing and provide opportunities for future growth and revenue generation. We can coordinate the details of the order, proper payment application, account verification, and back end logistics, ensuring the satisfaction of your customers.

TERMS
Prices, payment terms, turnaround time and business terms are subject to negotiation.

LOCATION El Salvador - San Salvador, EMPLOYEES 50-99 YEARS IN BUSINESS 7-10 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.